Report delivery damage
Contact us within 48 hours with photographs of the outer box, shipping label and damaged area. Keep all packaging until the case is resolved.
Clear steps for damaged deliveries, order issues and made-to-order pieces.
Contact us within 48 hours with photographs of the outer box, shipping label and damaged area. Keep all packaging until the case is resolved.
Because each piece is produced in your selected finish and size, change-of-mind returns may be limited. Eligibility is confirmed before any return shipping.
If the delivered design, finish or size differs from your order confirmation, we will arrange the appropriate correction.
Request return authorization first. Unapproved parcels may not be identifiable or accepted at the production facility.